Civic Pulse Group

Technology designed by users, for users.

Civic Pulse Group works alongside organisations and the communities they serve to bridge the gaps that technology can leave behind: exclusion, disconnection, confusion and misunderstanding. We simplify technology and open up access to it, so that everyone can take part.

Our services About Civic Pulse

1 in 7

People in the UK experience digital poverty

7

Products built with communities, not just for them

100%

Community Interest Division: profits reinvested to further a purpose

2

Entities working together: Group and Operating Division

Our software solutions

Seven products, one purpose: making essential services and complex organisational work easier to reach and easier to run, for any organisation, business or independent operator working within, for or alongside a community.

Public access Connect-CP logo

Connect-CP

Connect. Include. Enable.

Cloud-managed public access terminals that bring essential online services to people facing digital poverty or low digital confidence.

Explore Connect-CP

Tasking

Tasking-CP

Assign. Track. Deliver.

A straightforward tasking system that helps organisations brief staff and volunteers, assign work, and follow it through to completion.

Explore Tasking-CP

Governance Governance-CP logo

Governance-CP

Structure. Comply. Reassure.

Board governance, risk, compliance and whistleblowing in one auditable place, so boards and small teams stay on top of what's due and what's outstanding.

Explore Governance-CP

Briefing & handover Briefing-CP logo

Briefing-CP

Brief. Handover. Track.

Shift briefings, handovers and incident logging for security, facilities and operations teams, so nothing gets lost between one shift and the next.

Explore Briefing-CP

Grant & commissioning Commissioning-CP logo

Commissioning-CP

Fund. Assess. Govern.

Smarter and clearer grant and commissioning management that brings opportunities, applications and decisions into one secure, auditable place.

Explore Commissioning-CP

Time, expenses & reporting TimeSheet-CP logo

TimeSheet-CP

Book. Claim. Report.

Helps manage staffing, clocking in, duty and shift booking, expense claims and compliance reporting, targeted at small to medium clubs, charities and organisations.

Explore TimeSheet-CP

Incident management, with Martyn's Law in mind Respond-CP logo

Respond-CP

Log. Respond. Resolve.

Helps manage and monitor incidents from first report to final sign-off, designed with Martyn's Law in mind.

Explore Respond-CP

How we support organisations

Alongside our products, Civic Pulse Group works directly with communities, and with any organisation, business or independent operator that sits within them, serves them, or works alongside them.

01, Digital inclusion

Reducing digital poverty

We design and deploy accessible technology that meets people where they are, so a lack of a device, connection or confidence is never the reason someone is left without support.

02, Governance

Governance & commissioning

We help boards, community groups and small organisations meet governance and commissioning requirements without needing a specialist team to manage them.

03, Bid writing

Bid writing & funding support

From identifying opportunities to structuring a winning submission, we support organisations through the bid writing process from end to end.

04, Operations

Briefing & tasking of staff

We simplify how organisations brief, task and follow up with staff and volunteers, so instructions are clear and nothing falls through the cracks.

05, Staffing

Managing staff and volunteer time

We help manage staffing, clocking in, duty and shift booking, expense claims and compliance reporting, particularly for small to medium clubs, charities and organisations.

06, Incident management

Managing and monitoring incidents

We help organisations log, respond to and resolve incidents properly, with Martyn's Law in mind.

Consultancy & advisory support

Alongside our products, Civic Pulse Group offers paid consultancy: practical public safety, governance and people-management expertise, delivered by people who have done the job, not just studied it.

Consultancy service

Advise. Strengthen. Deliver.

Incident management and control rooms, corporate investigations, governance support and training, HR and people practice, and team development with the GC Index.

Explore Consult-CP

Why Civic Pulse

Built with the people who use it, not around them.

Too much civic technology is designed at a distance from the people who rely on it. Civic Pulse Group starts every product and every piece of support with the community and the frontline staff who will actually use it, so what we build gets used, not shelved.

Civic Pulse Group brings that mission to life through practical technology and hands-on support, working directly with the organisations and communities who need it most.

More about us

Who we've worked with

Partners

Get in touch

Let's reduce digital poverty and simplify the complex, together.

Tell us what your organisation or community needs, and we'll get back to you to talk through how Civic Pulse Group can help.

Start a conversation

● Connect-CP, Public access

Connecting communities to digital services through public access terminals.

Connect-CP is a cloud-managed public access terminal that puts essential online services within reach, for anyone facing digital poverty, low confidence, or simply no easy way online.

Book a demo Read the FAQs

Inclusive access to essential online services

Connect-CP: cloud-managed digital hubs that make vital services easy to reach for people facing digital poverty or low confidence.

Millions of people still struggle to get online, held back by cost, a lack of the right device, low digital skills, or technology that simply wasn't designed with them in mind. Between 13 and 19 million adults in the UK experience some form of digital poverty, and 1 in 17 face severe digital exclusion, unable to engage with essential public services at all, locking them out of everyday tasks like reporting an issue, checking a benefit, applying for a job, or contacting a local service.

Connect-CP is built to close that gap. Each terminal is a secure, cloud-managed public access point that organisations can configure to match the exact needs of the people they serve, supporting anyone without reliable internet access, without the confidence to use it, or who simply needs a more guided way in.

Why single-barrier solutions fall short

Most digital inclusion interventions solve one problem at a time. Digital exclusion is rarely just one problem.

Device lending

Puts a device in someone's hands, but does nothing for the connectivity or confidence they still need to actually use it.

Broadband subsidies

Brings the cost of a connection down, but doesn't help someone who has no device to connect, or no confidence to try.

Skills training

Builds confidence, but is of little use to someone who still doesn't own a device or have data at home.

One-to-one support

Works well for the person in front of you, but is expensive per head and hard to deliver consistently at scale.

Connect-CP addresses device, connectivity and confidence at the same time, through a single shared terminal deployed somewhere people already trust and already go. Because one terminal can serve many people, indefinitely, it costs organisations far less per person reached than one-to-one digital skills support, and it keeps working long after a single support session ends.

Flexible, customisable, cloud-managed

Every terminal is configured to the community it serves.

Configured centrally

Every terminal is set up and managed individually, with settings stored and updated securely in the cloud, no on-site maintenance required.

Tailored by location

Each hub can offer a different set of services depending on where it's placed, who it serves, and what your organisation needs it to do.

Tablet & mobile ready

Connect-CP isn't limited to fixed terminals: the same experience is available on tablet and mobile app for fully portable access.

Secure by design

Sessions are isolated, no personal data is stored on the device, and configuration is locked down to keep public terminals safe to use.

What people can actually do on a Connect-CP terminal

Every terminal is configured to local need. This is a sample of what organisations typically make available.

Government & benefits

Universal Credit and DWP services, council tax management, housing benefit claims, passport and DVLA applications, Blue Badge applications, and other GOV.UK services.

Health & wellbeing

NHS App and appointment booking, repeat prescription requests, mental health self-referral, NHS 111 online, social care referrals, and local health information.

Employment & finance

Job search and application tools, CV writing support, online banking access, HMRC and tax accounts, Citizens Advice, and financial health tools.

Built to be secure, accessible and easy to run

The technical detail behind every Connect-CP deployment.

Session security

Every session is fully isolated and automatically cleared on logout, with no personal data stored locally and content filtering active by default.

GDPR compliant by design

No personal data is collected or stored, and sessions are anonymous. Compliance is built in, not bolted on.

Accessible to everyone

Screen reader compatible, with adjustable font size, high-contrast modes and optional large-key keyboards, compliant with WCAG 2.1 AA.

Resilient connectivity

Wired ethernet as standard, with managed 4G failover available so a terminal isn't dependent on site Wi-Fi.

Zero on-site maintenance

Updates, security patches and configuration changes are all applied remotely: nobody on-site needs to touch the terminal to keep it current.

Real-time monitoring

Usage dashboards give your organisation visibility of session counts and service access, so you can see the terminal earning its keep.

Proven across sectors

Wherever people already go, Connect-CP can meet them there.

Connect-CP is designed for organisations of every kind, including:

Local authorities and public sector services
Community groups, charities and CICs
Libraries, community centres and reception areas
Schools, colleges and universities
Supermarkets and retail chains

These organisations use Connect-CP to offer secure access to services that might otherwise be hard to reach, including reporting and updating local issues, retrieving lost or held property, web chat with support teams, access to local and national digital services, and community information and guidance.

Why Connect-CP matters

Digital poverty affects millions of people, every day.

13–19M

adults face some form of digital poverty

1 in 17

face severe digital exclusion, unable to engage with essential public services

9M+

adults lack basic digital skills

£22.5bn

lost to the UK economy each year through digital exclusion

Connect-CP helps organisations respond to this with equitable, easy-to-use access points for the people who need them most, regardless of income, confidence or ability. 20% of children lack adequate digital access for learning, 14% of young people don't have a suitable device for learning at all, and 8–9% of households can't afford broadband or mobile data.

Sources: Lloyds Bank Consumer Digital Index 2024 · Ofcom 2024 · Children's Commissioner 2024 · Demos 2024.

Frequently asked questions

Still have questions? Get in touch and we'll walk you through it.

What are the technical requirements for Connect-CP?

Each terminal needs power and an internet connection, wired or wireless. Because the software is cloud-managed, updates and configuration changes happen automatically, no on-site maintenance needed.

How many terminals can we deploy?

As many as your organisation needs. Every terminal, tablet or mobile instance is configured individually, so large-scale rollouts with locally relevant content are straightforward.

Can we choose which services appear on the terminal?

Yes, every element is fully customisable. You control the apps, services, links and accessibility features so the terminal matches your organisation and community.

How secure is Connect-CP for public use?

Each session is isolated, no personal data is stored on the device, and configuration is locked down to prevent misuse, giving you a safe, compliant public access point.

Where can Connect-CP terminals be installed?

Anywhere your community already goes: supermarkets, universities, libraries, hospitals, job centres, transport hubs and reception areas, even outdoor settings with the right enclosure.

Can Connect-CP help us address digital poverty?

Yes. It gives people without a device, confidence or connectivity a simple way to access essential services. Organisations benefit too, through better engagement and less demand on front-line staff time.

Still have questions?

Get in touch to learn more or book a demo of Connect-CP.

Book a demo

● Tasking-CP, Tasking

Assign work clearly. Follow it through to done.

Tasking-CP gives organisations a simple, shared way to brief staff and volunteers, assign tasks, and track progress from instruction to completion, without lengthy email chains or scattered spreadsheets.

Book a demo Read the FAQs

What Tasking-CP does

A shared, transparent home for the day-to-day work of briefing and tasking teams.

Creating a new project in Tasking-CP, with category, priority, dates and progress

Setting up a new project: category, priority, dates and progress, tracked from the start.

Clear task assignment

Give every task an owner, a deadline and the context needed to complete it, no guesswork.

Live progress tracking

See what's outstanding, in progress or complete at a glance, across the whole team.

Built for frontline teams

Designed for staff and volunteers working across sites, not just desk-based teams.

Accountable by design

A clear record of who was asked to do what, and when it was done.

Reporting & analytics

Live dashboards show project and task status, team workload and completion rates across the organisation.

Visual timelines

See project progress against plan on a clear, visual timeline, at a glance.

See it in action

A closer look at reporting, timelines, and moving data in and out of Tasking-CP.

A visual project timeline in Tasking-CP showing progress against plan

A visual timeline shows exactly where a project stands against plan.

Reports and analytics dashboard in Tasking-CP showing projects, tasks and team workload

Reports and analytics, covering projects, tasks and team workload in one view.

Importing projects into Tasking-CP from a JSON file

Projects and tasks can be imported in bulk when moving from another system.

Exporting projects from Tasking-CP to JSON or CSV

Export everything to JSON or CSV at any time, for backup or further analysis.

Who it's for

Tasking-CP is built for teams that need to brief and coordinate people quickly and clearly.

Community organisations coordinating staff and volunteers across multiple sites.
Local authorities and public sector teams managing day-to-day operational tasks.
Charities and CICs that need a lightweight alternative to enterprise task software.

Frequently asked questions

Placeholder questions below, replace with the real FAQs for Tasking-CP.

How does Tasking-CP fit alongside our existing systems?

Placeholder answer, add detail on integration once confirmed.

How long does it take to get started?

Placeholder answer, add onboarding timescales once confirmed.

Is Tasking-CP suitable for smaller organisations?

Placeholder answer, add scaling detail once confirmed.

Still have questions?

Get in touch to learn more or book a demo of Tasking-CP.

Book a demo

● Governance-CP: Governance, risk & compliance

Simplifying UK corporate governance, end to end.

Running a board well shouldn't mean drowning in spreadsheets, missed review dates, and scattered evidence trails. Governance-CP brings everything your organisation needs to demonstrate strong governance into one secure, easy-to-use platform, built specifically around UK frameworks including the UK Corporate Governance Code, Companies Act 2006, GDPR, CIPFA, and the Charity Governance Code.

Book a demo Read the FAQs

A real-time picture of organisational health

From the moment you log in, your dashboard shows what needs attention, so there's no need to chase information before a board meeting.

Governance-CP dashboard screenshot showing risk, compliance and policy status at a glance

The Governance-CP dashboard: risk, compliance and policy status, summarised at a glance.

Governance dashboard

Outstanding risks, overdue policy reviews, open issues and governance tips, all summarised at a glance with clear red, amber and green status indicators.

Risk register

A structured register with likelihood and impact scoring, trend tracking, and a full review history. It's reviewed and updated as risks change.

Issues log

A separate log for things that have already gone wrong and need board attention, kept distinct from forward-looking risk.

Policies & procedures

Version controlled with built-in review suggestions, so nothing quietly goes out of date.

Lessons Learned & After Action Review

Turn incidents into structured, actionable improvements, rather than one-off conversations that get forgotten.

Board & committee meetings

Agendas, papers, minutes and decisions for every board and committee, kept in one organised, accessible place.

Governance-CP risk register screenshot showing RAG-rated risks

The risk register, with RAG-rated scoring and trend tracking.

Governance-CP board meetings screenshot showing agendas, minutes and actions

Board meetings, with agendas, minutes and actions kept together.

Multi-tenant, with access built around your roles

One platform can support multiple organisations, with every person seeing exactly what's relevant to them.

Multi-tenant by design, supporting multiple organisations from a single system with role-based access.
Administrators, governance officers, board members, risk managers and read-only viewers each see exactly what's relevant to them.
Every action is captured in an immutable audit trail, giving you a defensible record for regulators, auditors or your own board.
Declarations of interest and a protected speak-up channel give staff a confidential route to raise a concern.
Stakeholder engagement is recorded against your Section 172 duties, covering staff, regulators, shareholders and community.

Built on the lessons of real governance failures

Governance-CP doesn't just track compliance boxes. It's built with the lessons of real UK governance failures, such as the Post Office scandal, BHS, Carillion and BP, proactively flagging the kinds of blind spots that have caused well-known organisations serious reputational and financial harm. Whether you're a corporate board, a public sector body or a charity, Governance-CP gives you the tools to move from reactive box-ticking to proactive, evidence-based governance, without the cost or complexity of enterprise GRC software.

Who it's for

Governance-CP is built for organisations that carry governance responsibility without a dedicated governance team.

Corporate boards who need to demonstrate compliance with the UK Corporate Governance Code and Companies Act 2006.
Public sector bodies working to CIPFA governance standards, and charities working to the Charity Governance Code.
Executives and company secretaries who need one place to evidence governance activity to funders, regulators and boards.

Frequently asked questions

Placeholder questions below, replace with the real FAQs for Governance-CP.

Can staff raise concerns confidentially?

Yes. Governance-CP includes a dedicated speak-up channel, protected under whistleblowing legislation, with concerns acknowledged and tracked through to resolution.

Can Governance-CP support more than one organisation?

Yes. The platform is multi-tenant by design, with role-based access so administrators, governance officers, board members, risk managers and read-only viewers each see exactly what's relevant to them.

Which UK governance frameworks does the platform cover?

Governance-CP is built around the UK Corporate Governance Code, Companies Act 2006, GDPR, CIPFA, and the Charity Governance Code, and is suitable for corporate boards, public sector bodies and charities alike.

Still have questions?

Get in touch to learn more or book a demo of Governance-CP.

Book a demo

● Briefing-CP: Briefing & handover

Secure shift handover, built for multi-site security teams.

Briefing-CP is a purpose-built platform for security operations teams who need a reliable, structured way to pass information between shifts. Instead of relying on paper logs, scattered emails, or messages that get lost, every officer and manager works from a single shared system that keeps the full picture of what happened, what's outstanding, and what the next shift needs to know.

Book a demo Read the FAQs

What Briefing-CP does

A consistent, structured way to run shift briefings and hand work over cleanly between teams.

Briefing-CP shift staffing dashboard showing on-duty personnel, open access issues and visitors on site

The shift staffing dashboard: who's on duty, open issues and visitors, summarised at a glance.

Shift briefing notes

Log prioritised briefing notes by category, so every incoming shift starts with the same clear picture.

Shift handover log

A structured handover between outgoing and incoming staff, with items flagged for action, monitoring, or information only.

Staff roster & deployment

Track who's on duty, their call sign, role, deployment and equipment for every shift.

Visitor & contractor log

Record visitors, contractors and VIPs on site, with arrival, departure and host details.

Vehicle & parking control

Log vehicles, permits and parking issues on site, including flagged or unauthorised vehicles.

Full audit trail

Every entry is time-stamped and immutable, with each organisation's data kept fully separate.

Briefing-CP shift briefing notes screenshot showing prioritised operational notes

Shift briefing notes, logged and prioritised for the incoming team.

Briefing-CP shift handover screenshot showing structured handover between outgoing and incoming staff

The shift handover log, with items flagged for action, monitoring, or information only.

Built for multi-site, multi-department teams

Each organisation's data is kept completely separate and secure, with access built around your team's structure.

Each organisation's data is kept completely separate and secure, so a manager only ever sees information relevant to their own team.
System administrators retain full oversight where needed, with passwords and permissions managed centrally.
Role-based access means officers, supervisors, department managers and admins each get a view tailored to their responsibilities.

Connects with the systems you already use

For organisations already using other security software, such as access control, task management or incident logging systems, Briefing-CP can connect through a secure API, allowing information to flow between systems without manual re-entry. Daily shifts are automatically archived each morning, building a searchable history that supports audits, investigations and continuous improvement. The platform runs on familiar, enterprise-grade Microsoft technology, making it straightforward for IT teams to install, maintain and support, while giving operational staff a clean, simple interface they can pick up with minimal training.

Who it's for

Briefing-CP is built for security and operations teams who rely on a clean handover between shifts.

Security operations teams working across multiple sites or departments who need a reliable way to pass information between shifts.
Organisations already using access control, task management or incident logging systems that need to connect via a secure API.
IT teams who need a platform that's straightforward to install, maintain and support.

Frequently asked questions

Placeholder questions below; replace with the real FAQs for Briefing-CP.

Does Briefing-CP keep our organisation's data separate from others?

Yes. Each organisation's data is kept completely separate and secure, so a manager only ever sees information relevant to their own team, while system administrators retain full oversight where needed.

Can Briefing-CP connect to our existing security software?

Yes. Briefing-CP can connect through a secure API to systems such as access control, task management or incident logging, so information flows between systems without manual re-entry.

Is there an audit trail of shift activity?

Yes. Daily shifts are automatically archived each morning, building a searchable history that supports audits, investigations and continuous improvement.

Still have questions?

Get in touch to learn more or book a demo of Briefing-CP.

Book a demo

● Commissioning-CP: Grant & commissioning management

Smarter, safer grant management for your organisation

Commissioning-CP brings your entire grant and commissioning process into one place. Whether you're a local authority distributing community funding or a commissioning team managing multiple programmes, the platform gives you complete control while keeping your data private and properly governed.

Book a demo Read the FAQs

For organisation leaders

Your own secure space, with control over users, teams and licences.

Isolated by design

Each organisation operates within its own secure space. Your data never mixes with other organisations on the platform.

Your own administrators

Administrators manage your own users and teams, with departments that mirror how your organisation actually works.

Licence control

Stay in control of licence allocation, with a simple approval workflow to request more seats as your team grows.

For grant providers and teams

Run the full lifecycle of a funding opportunity from one dashboard.

Create & configure

Create funding opportunities, set budgets and eligibility criteria, and manage deadlines from a single place.

Track applications

Follow applications through due diligence, scoring, and final decisions, with full visibility at every stage.

Departments that fit

Departments can be set up to mirror how your organisation actually works, so the right people see the right opportunities.

For applicants

A clear, guided portal that makes applying for funding feel professional from the first interaction.

Find opportunities

A clear, guided portal makes it straightforward for community groups and charities to find funding opportunities.

Submit with confidence

Applicants submit applications with all the required information, reducing back and forth with commissioners.

Track progress

Applicants can track the progress of their application, so they always know where they stand.

Governance you can trust

Every action logged, every user properly scoped, every decision auditable.

Every action is logged, with a full audit trail available whenever it's needed.
User access is properly scoped to role and organisation.
Password and security policies are enforced automatically, so sensitive funding decisions are handled securely and transparently.

Replace spreadsheets and email threads

Commissioning-CP replaces scattered spreadsheets, email threads, and manual tracking with a single, professional system. It saves time, reduces errors, and gives every stakeholder, from administrators to applicants, a clear and trustworthy way to manage funding from start to finish.

Frequently asked questions

Placeholder questions below; replace with the real FAQs for Commissioning-CP.

How does Commissioning-CP keep our organisation's data separate from others?

Placeholder answer: add detail on data isolation once confirmed.

Can applicants track the progress of their application?

Placeholder answer: add detail on the applicant portal once confirmed.

How do we request more licences as our team grows?

Placeholder answer: add detail on the approval workflow once confirmed.

Still have questions?

Get in touch to learn more or book a demo of Commissioning-CP.

Book a demo

● TimeSheet-CP: Time, expenses & compliance

Clocking in, duty booking, expenses and reporting, in one place.

TimeSheet-CP brings together the time, expense and compliance side of running a shift-based or duty-based team: clock in and out, book duties, claim expenses, and report on attendance and hours, with a full audit trail built in.

Book a demo Read the FAQs

What TimeSheet-CP does

Everything a staff or volunteer team needs to record their time and be reimbursed fairly, without spreadsheets or paper forms.

TimeSheet-CP dashboard showing clock in and out, shifts, duties and expenses at a glance

A single dashboard: clock in and out, shifts, duties and expenses, all in one view.

Clock in & out

Simple, accurate time recording for every shift, with a manager route to correct a mistaken clock-in.

Book a duty

Staff and volunteers see open duties and sign up for shifts themselves, reducing the back-and-forth of manual rostering.

Expenses & claims

Mileage, subsistence and out-of-pocket expenses, claimed at the actual amount spent, with receipts required where they matter.

Leave management

Request and approve annual leave, with balances kept up to date automatically.

Staff, recruitment & retention

Keep staff and volunteer records, recruitment pipeline and retention insight together, alongside skills and documents.

Reporting, audit & GDPR

Filter, generate and export attendance and hours reports, with a full audit log and data protection handling built in from the start.

See it in action

A closer look at booking a duty, claiming expenses, and reporting on attendance.

TimeSheet-CP screenshot showing open duties available to book

Open duties, ready for staff and volunteers to book themselves.

TimeSheet-CP screenshot showing the expenses and claims screen

Mileage, subsistence and out-of-pocket expenses, claimed and tracked in one place.

TimeSheet-CP screenshot showing attendance records with filtering and export

Attendance records: filter, generate and export hours reports as CSV or PDF.

How this fits with the rest of the suite

Each product in the Civic Pulse Group range has a distinct job.

Tasking-CP assigns and tracks work.
Briefing-CP briefs a shift and hands it over to the next one.
TimeSheet-CP handles the time, expense and compliance side: clocking in, booking duties, claiming expenses, and keeping the reporting and audit trail in order.

Who it's for

TimeSheet-CP is built for organisations with shift-based or duty-based staff and volunteers.

Community organisations and charities coordinating paid staff alongside volunteers.
Local authorities and public sector teams managing duty rosters and expense claims.
Organisations that need a clear, auditable record of hours worked and expenses claimed, for HMRC, funders or their own board.

Frequently asked questions

Placeholder questions below, replace with the real FAQs for TimeSheet-CP.

Can volunteers use TimeSheet-CP, not just paid staff?

Yes. TimeSheet-CP is built with both in mind: staff and volunteers can clock in, book duties and claim expenses through the same system, with roles and permissions set per person.

How are expense claims and mileage handled?

Mileage, subsistence and out-of-pocket expenses are claimed at the actual amount spent, with receipts required where they matter, and rates kept up to date centrally rather than left to guesswork.

What reports can we generate?

Attendance and hours reports can be filtered and exported as CSV or PDF, ready for payroll, funders, or your own board reporting.

Is data handled in line with UK GDPR?

Yes. TimeSheet-CP processes personal data for employment administration under UK GDPR, with a clear retention policy and a full audit log of activity on the system.

Still have questions?

Get in touch to learn more or book a demo of TimeSheet-CP.

Book a demo

● Respond-CP: Incident management, with Martyn's Law in mind

Log an incident, coordinate the response, and prove it was resolved properly.

Respond-CP brings incident recording, operational response, planning and compliance together in one secure, auditable system, designed with Martyn's Law in mind, so nothing gets missed between something happening and it being properly dealt with.

Book a demo Read the FAQs

What Respond-CP does

Everything from the first report to the final sign-off, in one place, for every incident.

Respond-CP dashboard showing incident status across a site

A live dashboard: how many incidents are active, paused, flagged for closure, or fully resolved.

Martyn's Law Readiness Wizard

Three simple questions establish which duty tier applies to your organisation, then guide you through the measures appropriate to your circumstances.

Emergency procedures on hand

Evacuation, invacuation, lockdown and communication plans, stored alongside live incident records, so staff aren't searching separate systems mid-incident.

Structured closure and sign-off

An Operator records how an incident was resolved; a Supervisor independently reviews and authorises closure. Every stage timestamped and attributed.

Resource booking and deployment

Book personnel and equipment on and off duty, schedule deployments in advance, and redeploy without losing the audit trail.

Skills, certifications and callsigns

Track qualifications and expiry dates per resource, with permanent callsigns and position-level records for accurate post-incident review.

Confidential incidents, without losing the picture

Restrict access to sensitive records while the reference number stays visible on the board, so operational awareness isn't lost.

Risk markers, set by you

Flag an incident as involving a weapon, a vulnerable person, a young person or a mental health concern, configured to reflect your own operational requirements.

A complete, permanent audit trail

Entries can't be edited or removed once created; new information is added instead, and every print or export is timestamped and recorded automatically.

Built to learn, and built to go anywhere

Two things most incident tools don't do.

Learn from what's already happened

Log a new incident at a location with previous history, and that history is immediately available for review, with its own audit trail of who accessed it and when.

Cloud, on-premise, or offline

Deploy as a cloud-hosted service or within your own infrastructure. Where connectivity drops, updates are stored on the device and synced automatically once it's restored.

See it in action

A closer look at the incident board and the individual incident record.

Respond-CP incident board showing active, paused, closure-flagged and archived incidents

The incident board: every incident, its status and its priority, at a glance.

Respond-CP incident list with export to CSV

A full incident list, exportable to CSV for reporting or audit.

How this fits with the rest of the suite

Each product in the Civic Pulse Group range has a distinct job.

Briefing-CP briefs a shift and hands it over to the next one.
TimeSheet-CP handles the time, expense and compliance side of running a team.
Respond-CP is what happens when something goes wrong: logging it, coordinating the response, and proving it was properly resolved.

Who it's for

Respond-CP is built for organisations that need a proper record of what happened, not just a note in someone's inbox.

Venues and premises with duties under Martyn's Law, preparing for and responding to terrorism-related incidents.
Schools, colleges and universities logging safeguarding, security and welfare incidents.
Local authorities, security teams and public sector sites managing incidents across multiple locations.
Any organisation that needs to show, clearly and afterwards, that an incident was handled properly.

Frequently asked questions

Common questions about Martyn's Law readiness and how Respond-CP works day to day.

What is Martyn's Law, and does Respond-CP cover it?

Martyn's Law introduces new legal duties, from Spring 2027, requiring many organisations and venues to prepare for and respond to terrorism-related incidents. Respond-CP's Readiness Wizard helps you understand which tier of duty applies, and stores the emergency procedures and incident records that duty requires in one place.

How does the Readiness Wizard work?

It asks three simple questions about your organisation, then guides you through the measures appropriate to your circumstances. It's a starting point for understanding your obligations, not a substitute for your own legal advice.

Can safeguarding or other sensitive incidents be kept confidential?

Yes. A Supervisor can restrict access to an individual incident to authorised personnel or specifically nominated people. The reference number stays visible on the board so operational awareness isn't lost, but the record itself is locked down, and every access decision is permanently recorded.

Can we deploy Respond-CP on our own infrastructure, or does it have to be cloud-based?

Either. Respond-CP can run as a cloud-hosted service or be installed within your own infrastructure, with the same functionality in both.

What happens if we lose connectivity during an incident?

Updates are stored securely on the device and synchronised automatically once the connection is restored, so information captured in the field is never lost.

Can we export incident data for reporting?

Yes. Incidents can be searched and filtered by category, grading, location, team or risk marker, with export facilities available as standard for reporting, audit or board-level oversight.

Still have questions?

Get in touch to learn more or book a demo of Respond-CP.

Book a demo

● Consult-CP, Consultancy

Practical public safety and governance expertise, from people who have done the job.

Consult-CP is Civic Pulse Group's advisory arm: incident management, control room design, governance, corporate investigations, HR and team development, delivered by people with real operational and boardroom experience, not just theory.

Book a consultation Read the FAQs

Five areas of practical, experience-led support

Each service is built around a problem we have personally had to solve, not a generic framework.

The problem: is your control room resilient under real pressure?

Incident management & control rooms

Design, review and stress-test critical and emergency service control room operations, incident command structures, and major-incident response plans, drawing on direct force control room leadership experience.

The problem: complaints and disciplinaries handled unfairly, or indefensibly.

Corporate investigations

Independent, professionally conducted investigations into complaints and disciplinary matters, giving organisations a fair, confidential and legally sound process when handling internally isn't appropriate.

The problem: governance that looks right on paper but doesn't hold up to scrutiny.

Governance support & training

Board and committee governance reviews, assurance frameworks, and practical training, informed by CIPFA-level corporate governance expertise and real board-level experience.

The problem: HR processes that create risk instead of reducing it.

HR & people practice

Practical, compliant HR guidance and support for organisations without the in-house capacity to handle sensitive people issues confidently and correctly the first time.

The problem: teams that don't know how they're genuinely wired to contribute.

Team development with the GC Index

Accredited GC Index practitioner-led team building, helping leadership teams and boards understand each individual's natural contribution, and build teams that play to real strengths rather than assumed roles.

Three ways to engage, depending on what you need

From a single diagnostic review through to ongoing embedded support. Every engagement starts with a scoping conversation, so cost and shape are agreed before anything begins.

Diagnostic

Review & assessment

A focused, time-boxed review of a specific area, control room resilience, governance structure, or a particular incident or process, with clear, actionable findings.

Typically the right starting point if you're not yet sure of the scale of the issue.

Advisory

Embedded support

Ongoing, hands-on advisory support, sitting alongside your team through implementation, an investigation, or a change programme, rather than handing over a report and leaving.

Suited to live investigations or active change programmes.

Capability

Training & development

Workshops and structured team development, including GC Index-led sessions, to build lasting capability within your own team rather than ongoing dependence on external support.

Often run as a follow-on once a diagnostic review is complete.

A straightforward, four-step process

1

Discovery call

A no-obligation conversation to understand the issue and whether we're the right fit.

2

Scoping & proposal

A clear, written proposal covering scope, approach and cost, agreed before any work begins.

3

Delivery

The review, investigation, training or embedded support itself, kept to the agreed scope.

4

Handover & review

Clear findings or outcomes handed over, with an honest follow-up on what's changed.

Led by people who have carried the responsibility, not just studied it

Consult-CP draws on the senior leadership of Civic Pulse Group, backed by the wider team's operational and governance experience.

Director of Operations, Office of the Police and Crime Commissioner for Bedfordshire, including a period as Temporary Chief Executive
Head of Public Contact for Bedfordshire & Cambridgeshire Police, leading Force Control Rooms and 400+ staff on a c.£15m budget
Chief Officer, Bedfordshire Special Constabulary, work recognised in Parliament
Advised Abu Dhabi Police on a major operational command and control transformation programme

CIPFA Level 7 Diploma in Corporate Governance
Accredited GC Index Practitioner
Secured £100m in government capital investment through a strategic business case, and over £2.5m in partnership funding
Justice of the Peace and community foundation trustee, Bedfordshire

Why you won't see client logos or case studies here

Much of this work, investigations, complaints, sensitive governance reviews, is confidential by nature. We won't name clients or publish details of specific engagements. We think that discretion is itself part of what you're paying for, and we're happy to discuss relevant experience directly on a call.

Frequently asked questions

Who do you typically work with?

Police, fire and ambulance services, other public bodies, charities and not-for-profits, and boards or senior teams needing independent governance, investigation, HR or team development support.

Is everything confidential?

Yes. Investigations, complaints handling and sensitive governance work are treated in strict confidence, and we don't publish client names or case details without explicit permission.

Do you work UK-wide, and remotely or on-site?

Both. We work across the UK and internationally where required, and can deliver remotely, on-site, or a mix of both depending on the nature of the engagement.

How is cost determined?

Every engagement starts with a scoping conversation. Cost depends on the scale and format of the work, a single diagnostic review, ongoing embedded support, or training, and is agreed in writing before work begins.

Can you deliver training only, without ongoing consultancy?

Yes. Training and team development, including GC Index-led sessions, can be delivered as a standalone engagement.

Start with a conversation

Tell us briefly what you're dealing with, and we'll arrange a call.

Get in touch

Services

Support for the complex work behind every community organisation.

Alongside our products, Civic Pulse Group works directly with communities and organisations: reducing digital poverty, and simplifying governance, commissioning, bid writing, staffing, and the briefing, tasking and incident management of staff and volunteers.

Digital inclusion

Reducing digital poverty

We design and deploy accessible technology, including Connect-CP public access terminals, so that a lack of a device, connection or confidence never stops someone getting the support they need.

Governance

Governance & commissioning

We help boards, community groups and small organisations meet governance and commissioning requirements without needing a specialist team to manage them.

Bid writing

Bid writing & funding support

From identifying the right opportunities to structuring a winning submission, we support organisations through the bid writing process from end to end.

Operations

Briefing & tasking of staff

Using Briefing-CP and Tasking-CP, we simplify how organisations brief, task and follow up with staff and volunteers.

Staffing

Managing staff and volunteer time

Using TimeSheet-CP, we help manage staffing, clocking in, duty and shift booking, expense claims and compliance reporting, particularly for small to medium clubs, charities and organisations.

Incident management

Managing and monitoring incidents

Using Respond-CP, we help organisations log, respond to and resolve incidents properly, with Martyn's Law in mind.

Ready to talk?

Tell us what your organisation needs support with.

Contact us

About Civic Pulse Group

Technology by us, for us.

Civic Pulse Group brings together organisations working to support communities, using technology to bridge the gaps that so often show up as exclusion, disconnection or misunderstanding. Our aim is to simplify technology and open up access to it for everyone.

Our mission

Solving real community issues with user-designed technology.

Civic Pulse Group was founded to bridge the gap between what technology organisations provide and what end users truly need. Our products reduce complexity and improve performance, while our collaborative approach ensures each solution fits our clients' needs and helps them move forward efficiently and effectively.

Governments already commit to online services within health, housing, safety and social care. What consistently fails is delivery: the point at which someone who is digitally excluded, disadvantaged or vulnerable must navigate a system that was never built with them in mind. Most technology assumes a confident, connected user, and this approach simply does not reach the people who need it most.

Most organisations design products for the average user who is financially able to access technology and data. At Civic Pulse Group, we reverse engineer this process. If something does not work for individuals with limited or no access to a smartphone, or limited data and little confidence, we look at what is needed to bridge the gap, because any product built for the most excluded individuals and communities tends to work for everyone.

Purpose comes first across the Group: technology is designed with the people who use it, to reduce digital poverty and support the organisations that serve local communities.

How we're structured

Civic Pulse works across two connected organisations, each with a distinct role.

Civic Pulse Operations is our commercial trading arm working with organisations to move forward efficiently and effectively by designing and supplying the most appropriate technology solution for their needs. Civic Pulse Group sits above it, holding the Group together and keeping commercial activity and social purpose clearly separated. This structure means our commercial success and our social mission are both real and both accountable.

Holding company

Civic Pulse Group

Holds the Group together and keeps commercial activity and social purpose clearly separated.

Commercial trading

Civic Pulse Operations

Our commercial trading arm.

Our values

The principles that guide how we build and how we work.

Community-led

We design with the people who use our products, not at a distance from them.

Plain and accessible

Complex requirements, made simple enough for any organisation to use.

Built to last

Reliable, well-supported technology organisations can depend on.

Get in touch

Want to know more about Civic Pulse Group?

Get in touch and we'll tell you more about our mission, our team, and how we can support your organisation.

Contact us

Our Senior Team

The people behind Civic Pulse Group.

A team drawn from community organisations, the public sector and technology, brought together to build tools that help organisations and communities deliver the best possible service, while closing the digital poverty gap.

Wayne

Chief Executive

A results-driven Chief Executive with over 30 years' experience across policing, executive leadership and technology. Wayne has held senior roles including Director of Operations at the Office of the Police and Crime Commissioner for Bedfordshire, Interim Chief Executive of a technology business, and Chief Officer of Bedfordshire Special Constabulary, work recognised in Parliament. He has secured £100 million in government capital investment and more than £2.5 million in partnership funding, and advised Abu Dhabi Police on a major operational transformation programme. He holds a CIPFA Level 7 Diploma in Corporate Governance, is an accredited GC Index Practitioner, and serves as a Justice of the Peace and community foundation trustee in Bedfordshire.

View LinkedIn profile →

Philip

Director

With over four decades of military and police service, Phil is an experienced leader and project manager focused on open communication and stakeholder engagement. He brings deep expertise in critical communications, front-line service delivery and process improvement, and is a trustee of a Bedfordshire-based charity in Kempston.

Martin

Director

Martin brings deep technology experience across technical support, system design and digital delivery, alongside strong digital marketing and SEO expertise. As founder of several successful web-based organisations, he has a proven track record of designing, developing and scaling digital solutions, complemented by decades of experience within Public Safety, both operational and technical.

Simon

Director

Simon brings nearly three decades of experience across customer-facing and operational roles, with a strong background in Human Resources, security and organisational problem-solving. He held senior HR leadership responsibility within a major European organisation of over 10,000 people, later progressing to Head of Security with an intelligence-led approach to protecting people, data and assets. His experience spans bespoke system development, risk management, personal safety training, covert investigations and consultancy support.

Get in touch

Let's talk about what your organisation needs.

Whether it's a question about one of our products, a request to book a demo, or a conversation about governance, commissioning or bid support, we'd like to hear from you.

Email

askus@civicpulsegroup.com

Address

Civic Pulse Group
Address line 1
Town, Postcode

News

Updates from Civic Pulse Group.

Stories from our work with communities, product updates, and news from the team.

No news posted yet. Check back soon.

● News

Introducing Tasking-CP

Civic Pulse Group partners with Eprint to bring a straightforward task management system to smaller organisations.

Product news

Civic Pulse Group has partnered with Eprint, a Hertfordshire-based company known for its Skyline product, to develop and bring to market Tasking-CP: an uncomplicated, user-friendly task management system built for smaller organisations.

The partnership responds to a gap many smaller organisations know well. Project management discipline, the kind that keeps a change to a process or a piece of work on track and properly overseen, is often out of reach not because it isn't valued, but because the systems built to support it are priced and designed for much larger teams. Tasking-CP is built to close that gap, bringing real project management oversight within reach without a significant cost attached.

Tasking-CP gives organisations a simple, shared way to brief staff and volunteers, assign tasks, and track progress from instruction to completion, without lengthy email chains or scattered spreadsheets. Every task is given a clear owner, a deadline and the context needed to complete it, and progress across the whole team can be seen at a glance.

The system is built with frontline teams in mind as much as desk-based ones. Many of the organisations who most need this kind of oversight are coordinating staff and volunteers across multiple sites, not working from a single shared office, and Tasking-CP is designed around that reality.

[Placeholder quote from Civic Pulse Group and/or Eprint leadership, to be added.]

Tasking-CP is available now. Organisations wanting to see it in action can find out more, or book a demo, on the Tasking-CP product page.

Find out more

See how Tasking-CP could work for your organisation.

Explore Tasking-CP

Legal

Website Terms of Use

Please read these terms carefully before using this website.

Last updated: 1 September 2026

Welcome to Civic Pulse Group's website (the "Website").

The Website is made available by Civic Pulse Group, whose registered address is 195-197 Wood Street, Suite Ra01, London, England, E17 3NU, herein referred to as "us" or "we".

By continuing to access and use this website, you accept and agree to adhere to the terms and conditions outlined below. Should you disagree with any part of these terms and conditions, please cease using the website immediately.

This website is intended for general use. All linked and embedded content is whitelisted and vetted, so there is no age restriction on using this website.

You can contact us via the Contact page.

Privacy

All information you provide to us will be governed by our Privacy Policy.

By using our Website and submitting information to us you agree to be bound by our Privacy Policy.

Website Content

We, along with any third parties involved, do not provide warranties or guarantees regarding the precision, timeliness, performance, completeness, or appropriateness of the information and materials found or offered on this website for any particular purpose. Please be aware that the content on this site may be updated or modified without prior notice. It is acknowledged that information and materials on this website might contain inaccuracies or errors, and we explicitly disclaim liability for any such inaccuracies or errors to the maximum extent allowed by law.

Any use of the information or materials on this website is done at your own discretion and risk, for which we will not be held liable. It is your responsibility to ensure that the products, services, or information available through this website fulfil your specific needs.

Intellectual Property

All copyright, encompassing text, graphics, audio clips, video clips, HTML source code, object code, and all other content contained in or accessible from this website, unless explicitly stated otherwise, is owned by Civic Pulse Group, our affiliates, or other pertinent third parties.

You agree not to use, reproduce, modify, copy, or distribute any of the content without our prior written consent.

When you upload or contribute content to the website, you grant us a licence to use that content in connection with operating the website and our business. Should any losses arise due to the content you upload or add to our website, you agree to indemnify us against all such losses.

What You Cannot Do

You are prohibited from using our website to engage in any activities that:

Violate these terms and conditions;
Are unlawful in any way; or
Cause harm to the website or impede other users' ability to enjoy the website and its features.

External Content

This website may feature links to websites owned or managed by third parties. We do not take responsibility for the content on these external sites, nor do we endorse or approve their content. Consequently, we explicitly disclaim any liability for losses or damages you might incur as a result of visiting any third-party website, regardless of whether we have provided a link to it.

Occasionally, we incorporate third-party applications and services to augment the functionality of our website. In such instances, your use of these third-party applications and services will be governed by separate terms, which will be provided to you at the appropriate times.

Account Creation

When creating an account, you guarantee that all information you provide is accurate and complete at the time of registration and at any subsequent times.

You agree to promptly notify us of any changes to the information you have provided and to keep your account information current.

In instances where your account is secured by a password, you are committed to maintaining the confidentiality of your password, not sharing it with others, and not using it for any unauthorised purposes or on any other website. You accept full responsibility for all activities conducted under your account credentials.

We reserve the right to suspend or terminate your account immediately, at our sole discretion, for any reason or in the event of a breach of these terms and conditions.

You can cancel your account either by the account deletion features provided in your account settings (if available) or by contacting us.

Disclaimer, Indemnity and Limitation of Liability

To the fullest extent allowed by applicable law, we expressly disclaim all liability for any direct, indirect, or consequential losses or damages that may result from your use of or inability to use the website. The website is offered on an "as is" and "as available" basis without any warranty that it will be uninterrupted, error-free, or devoid of defects and faults.

By using this website, you agree to indemnify us and hold us harmless against any claims, actions, or demands brought by any third party as a result of or in connection with your use of or access to the website.

Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

Unless specifically stated otherwise, these terms and conditions do not grant any rights to third parties.

Should any part of these terms and conditions be deemed invalid, this will not affect the validity of the remaining sections, which will continue to be fully enforceable. Any invalid provision will be interpreted, where possible, in a manner that maintains its intended effect while ensuring its validity.

Failure on our part to enforce any right or provision of these terms and conditions does not constitute a waiver of those rights.

We reserve the right to modify these terms and conditions at any time. Changes will take effect from the moment they are posted on the website. It is your responsibility to review these terms and conditions regularly to stay informed of the current version.

Legal

Privacy Policy

How we collect, use and protect your personal data.

Last updated: 1 September 2026

Introduction

This is the privacy and cookies policy for this website, run by Civic Pulse Group (our "Website"). This policy applies to your use of the Website and the services we offer.

Our Privacy Policy details information about us and how we process your personal information when you use our Website and services. This policy applies globally.

If you continue to browse and use the Website and our services, you agree to this policy together with our terms and conditions (our "terms").

If you do not agree with this policy or our terms, you must stop using our Website and our services immediately.

We may vary this privacy and cookies policy from time to time and the revised policy will apply to the Website and our services from its date of publication. You must check this page regularly to check for any updates.

This Website is intended for general use, including by visitors accessing it via Connect-CP public access terminals. There is no age restriction on using this Website.

About Civic Pulse Group

This Website is operated by Civic Pulse Group, of 195-197 Wood Street, Suite Ra01, London, England, E17 3NU ("we", "our" or "us"). You can contact us in relation to data protection matters via our Contact page or by writing to us at:

Data Protection, Civic Pulse Group, 195-197 Wood Street, Suite Ra01, London, England, E17 3NU

You should contact us if you wish to exercise any of your legal rights with respect to your data or you have any questions regarding how we process your data.

The Personal Data We Collect

We consider personal data to be any data which can identify you as an individual person.

Any data which is anonymised via irretrievable removal of personally identifying information is no longer considered to be personal data.

We may collect the following types of information:

User profile information, such as username, password, site and purchase history and your marketing preferences.
Basic information, such as name, gender, date of birth, and marital status.
Contact information, such as email address, telephone number and shipping addresses.
Site activity information, including how you use the Website, its features and our other services.
Technical information, such as the internet browser and computer you use, your IP address, your location, information about the cookies you have on your device and plugins you have enabled in your browser. We may also receive this information if you use other websites which use our cookies.

We collect this data as you:

use our Website and its associated features;
use our services and buy our products and services;
request to receive marketing materials; and
contact, communicate or correspond with us.

We do not collect any sensitive personal information about you. This means we do not collect information in the following areas: religious and philosophical beliefs, race and ethnicity, sex life, health information, sexual orientation, genetic and biometric data, political opinions and information about trade union membership. You agree to not tell us or send us this type of information.

We may also receive personal information about you from analytics providers (such as Google and Facebook), search engines (such as Google and Bing) and advertising companies.

How We Use Your Data

We will not use your data in any way that breaches UK law.

We may use your personal data:

to fulfil our business goals;
to contact you in relation to your use of our Website and services;
where we need to comply with a legal obligation (e.g. performing a contract or disclosing information to the Courts);
where we need to use your data to perform our contractual obligations with you (e.g. to provide you with the services this Website offers);
to create aggregated statistics; and
where we have a legitimate interest to use your personal data and your fundamental rights and interests do not override these interests.

You may receive promotional messages from us in cases where it is legally permissible for us to do so. Whenever we send you marketing content, you have the option to unsubscribe at any moment either by following the opt-out instructions provided within the marketing materials or by contacting us directly to express your preferences. We will not sell your personal data to third parties without your consent.

Cookies

This Website uses a small number of cookies, currently limited to strictly necessary ones that remember your cookie consent choice and any accessibility preferences you set. Full detail on the cookies we use, their purpose, and how to control them is set out in our separate Cookie Policy, which forms part of this Privacy Policy.

How We Store Your Data and How Long We Keep It

We take appropriate technical and organisational measures to protect the security of your personal data, in line with our obligations under UK GDPR and the Data Protection Act 2018.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the purposes for which we process it, and applicable legal requirements.

Specific retention periods for each type of data we hold will be confirmed here once our data processing systems are finalised.

Sharing and International Transfers

We do not sell your personal data. We may share your personal data with trusted third parties who provide services on our behalf (for example, website hosting, email delivery, or analytics providers), and with regulators, law enforcement or other authorities where required by law.

Where any of our service providers are located outside the UK, we will ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or an adequacy decision, before any personal data is transferred.

The specific third-party providers we use, and where they are based, will be listed here once our website and back-office systems are finalised.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

The right to be informed about how your personal data is collected and used.
The right of access to the personal data we hold about you.
The right to rectification if any personal data we hold about you is inaccurate or incomplete.
The right to erasure (also known as the "right to be forgotten") in certain circumstances.
The right to restrict processing of your personal data in certain circumstances.
The right to data portability, allowing you to obtain and reuse your data for your own purposes.
The right to object to us using your personal data for a particular purpose or purposes, including direct marketing.
Rights relating to automated decision-making and profiling, where applicable.

Most of these rights are not absolute and are subject to certain exemptions. To exercise any of these rights, please contact us. We will respond to any valid request within one month. There is not normally a charge for making a request, unless it is manifestly unfounded, repetitive or excessive.

You also have the right to withdraw consent at any time, where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

How to Complain

We hope that we can resolve any query or concern you raise about our use of your data. If you have any concerns about how we are processing your personal data, please contact us in the first instance via the Contact page.

UK GDPR also gives you the right to lodge a complaint with the supervisory authority responsible for data protection in the UK, the Information Commissioner's Office (ICO). The ICO can be contacted at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF · Helpline: 0303 123 1113 · Website: ico.org.uk

Legal

Cookie Policy

What cookies this website uses, and how to control them.

Last updated: 1 September 2026

What Are Cookies

Cookies are small text files that a website stores on your device when you visit it. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Some cookies are set by us directly ("first-party cookies"), and some may be set by other organisations whose services we use ("third-party cookies").

Cookies This Website Currently Uses

This website currently uses only one cookie-like mechanism: a local storage entry that remembers the choice you make in the cookie banner, so you are not asked again on every visit. No analytics, advertising, or tracking cookies are currently in use.

Cookie consent preference (strictly necessary): remembers whether you have accepted or declined optional cookies. Stored for up to 12 months, or until you clear your browser storage.
Accessibility preferences (strictly necessary): remembers your chosen text size, contrast and dyslexia-friendly display settings from the accessibility toolbar. Stored in this browser only, never sent to us.

If analytics, chat, or marketing tools are added in future, they will be listed here individually, by name and provider, along with their purpose and retention period, and the cookie banner will be updated to ask for consent before any non-essential cookie is set.

Categories of Cookies

Strictly necessary, required for the website to function. These cannot be switched off and do not require consent.
Functional, remember choices you make to provide a more personalised experience.
Analytics, help us understand how visitors use the site, so we can improve it. None are currently in use.
Marketing, used to make advertising more relevant to you. None are currently in use, and we have no immediate plans to introduce any.

Managing Cookies

You can accept or decline optional cookies using the banner shown when you first visit this site. You can change your mind at any time by clearing your browser's local storage for this site, which will cause the banner to appear again on your next visit.

Most web browsers also allow you to control cookies through their settings, usually found in the "options" or "preferences" menu. You can find out more at aboutcookies.org. Please note that blocking strictly necessary cookies may affect how this website functions.

Questions

If you have any questions about this Cookie Policy, please contact us. See also our Privacy Policy for how we handle personal data more generally.

Legal

Legal Notice

Company information for the organisations behind this website.

Last updated: 1 September 2026

This website is operated on behalf of the Civic Pulse group of organisations. Details of each entity are set out below.

Civic Pulse Group Ltd

Holding company for the Civic Pulse group of organisations.

Registered in England and Wales, company number 10993316
Registered office: 195-197 Wood Street, Suite Ra01, London, England, E17 3NU
VAT registration: not currently VAT registered

Civic Pulse Operations

Civic Pulse Operations is the trading name of our commercial trading arm. It is not currently a separately registered company; it operates as a trading division of Civic Pulse Group Ltd.

Trading name: Civic Pulse Operations
Operated by: Civic Pulse Group Ltd, company number 10993316
Registered office: 195-197 Wood Street, Suite Ra01, London, England, E17 3NU
VAT registration: not currently VAT registered

Data Protection Registration

Civic Pulse Group is not yet registered with the Information Commissioner's Office (ICO). Registration is in hand and will be completed separately from this website launch. Once registration is complete, our ICO registration number will be published here as confirmation of that compliance.

Contact

For any legal or company enquiries, please contact us or write to the registered office address of the relevant entity above.

Accessibility

Accessibility Statement

Digital inclusion is central to what Civic Pulse Group does, so it matters that this website holds itself to the same standard.

Last updated: 1 September 2026

Our Commitment

We want everyone who visits this website to be able to use it, regardless of ability, device, or connection quality. This is not a box-ticking exercise for us: reducing digital exclusion sits at the heart of Civic Pulse Group's mission, so this website is one of the first places that commitment should be visible.

Standard We Are Working Towards

We are working towards conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard commonly required of UK public sector websites under the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. We are not a public sector body and are not legally required to meet this standard, but we have chosen to work towards it voluntarily.

What We Have Already Built In

A "skip to main content" link, so keyboard and screen reader users are not forced to tab through the full navigation on every page.
Text and background colour combinations checked against WCAG contrast requirements, including the brand colours used in headings and labels.
An on-page accessibility toolbar offering adjustable text size, a high-contrast mode, and a dyslexia-friendly display mode with a cream background, softer text colour, and wider line spacing, based on British Dyslexia Association guidance.
Support for reduced-motion settings, so animations are turned off for visitors whose devices request it.
Descriptive alt text on meaningful images, and decorative graphics hidden from assistive technology.
Keyboard-operable navigation menus, including the dropdown menus in the site header.
This website correctly declares its language, so browsers such as Chrome and Edge can offer their own built-in translation for visitors who do not read English.

Known Limitations

This site has not yet been tested with a screen reader end to end, or audited by a third-party accessibility specialist. Any specific issues found through testing or user feedback will be listed here, along with our plan to fix them.

Feedback and Contact

If you find any part of this website difficult to use, please contact us and tell us the page, what you were trying to do, and what happened. We will do our best to respond promptly and put it right.

Security

Security & Vulnerability Disclosure Policy

How to report a security issue, and what to expect from us if you do.

Last updated: 1 September 2026

Our Commitment

We take the security of our website and products seriously, including Connect-CP, Tasking-CP, Governance-CP, Briefing-CP and Commissioning-CP. We value the work of security researchers who responsibly disclose issues to us, and we are committed to working with you to understand and resolve any genuine vulnerability quickly.

Scope

This policy covers this website and the Civic Pulse Group product suite. If you are unsure whether something is in scope, please report it anyway and we will let you know.

How to Report a Vulnerability

Please report any suspected security vulnerability to admin@civicpulsegroup.co.uk. Please include:

A description of the vulnerability and where it was found (URL, product, or system).
Steps to reproduce the issue, including any proof-of-concept code, screenshots, or logs that would help us understand and confirm it.
The potential impact, as you understand it.
Your contact details, if you would like us to follow up with you.

What You Can Expect From Us

Acknowledgement of your report within 24 hours.
An initial assessment of the issue and its severity within 10 working days.
Ongoing updates as we investigate and work towards a fix, for genuine, in-scope vulnerabilities.
Credit for your discovery, if you would like it, once the issue is resolved.

Guidelines for Researchers

When testing, please:

Avoid accessing, modifying, or deleting data that does not belong to you.
Avoid actions that could degrade the availability of our services for other users, such as denial-of-service testing.
Do not attempt social engineering, phishing, or physical attacks against our staff, offices, or infrastructure.
Give us a reasonable amount of time to investigate and remediate an issue before disclosing it publicly.

We will not pursue legal action against researchers who make a good faith effort to comply with this policy while investigating and reporting a vulnerability to us.

Out of Scope

Reports of missing security headers or best-practice suggestions without a demonstrated, practical impact are welcome as feedback, but are not treated as vulnerabilities requiring the response times above. Automated scanner output without manual verification is unlikely to be actioned quickly.

Legal

Acceptable Use Policy

Rules for using this website and the Civic Pulse Group product suite responsibly.

Last updated: 1 September 2026

Purpose and Scope

This Acceptable Use Policy applies to this website and to all Civic Pulse Group products and services, including Connect-CP, Tasking-CP, Governance-CP, Briefing-CP and Commissioning-CP. It applies to anyone who accesses or uses them, including staff, volunteers, members of the public using a Connect-CP terminal, and organisations with an active account.

Acceptable Use

Our products and this website are provided to help organisations and communities access services, manage tasks and governance, and reduce digital exclusion. You may use them only for these lawful, intended purposes.

Prohibited Uses

You must not use this website or any Civic Pulse Group product to:

Break any applicable law or regulation.
Upload, store, or transmit any content that is unlawful, defamatory, harassing, obscene, or that infringes someone else's rights.
Attempt to gain unauthorised access to any account, system, or data, whether belonging to us, another organisation, or another user.
Introduce any virus, malware, or other harmful code, or attempt to disrupt, overload, or degrade any system or service.
Use automated means (such as scraping or bots) to access or extract data without our permission.
Send unsolicited bulk communications (spam) through any of our products.
Misrepresent your identity, or impersonate another person or organisation.
Attempt to circumvent any security control, content filter, or access restriction, including on public-facing Connect-CP terminals.

Public Access Terminals (Connect-CP)

Connect-CP terminals are provided for public benefit in shared spaces. In addition to the rules above, users of a public terminal must not attempt to access, view, or share content that is illegal, or that would be inappropriate in a shared public setting. Organisations hosting a terminal are responsible for the physical environment around it; we are responsible for the security and content controls built into the terminal itself.

Consequences of Misuse

We may suspend or terminate access to any of our products or this website, without notice, where we reasonably believe this policy has been breached. Serious misuse, particularly anything unlawful, may be reported to the relevant authorities.

Reporting Misuse

If you believe someone is misusing our products or this website, please contact us. If you have found a security vulnerability rather than a misuse concern, please see our Security Policy instead.